Return, Refund & Cancellation Policy

At Ilaari, we take care to ensure that every order reaches you in excellent condition.

1. Returns

As our products are food items and spices, we generally do not accept returns of products that have been opened, used, or tampered with, except where required by applicable law.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

2. Damaged or Incorrect Products

Please email hello@ilaari.com with:

• Your order number.

• Clear photographs of the product and packaging.

• A brief description of the issue.

After reviewing your request, we will contact you regarding a replacement, refund, or other appropriate resolution.

3. Refunds

Approved refunds will be processed to the original payment method wherever possible.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

Shipping charges, if any, may not be refundable unless the issue is attributable to Ilaari or otherwise required by law.

4. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order.

Cancellation requests can be accommodated before the order is dispatched. Once dispatched, cancellation may no longer be possible.

If a cancellation is approved, the applicable refund will be processed.

5. Contact Us

For return, refund, or cancellation assistance:

ILAARI — The Essence of Idukki

Email: hello@ilaari.com

Website: https://ilaari.com